Fraudulent emails and online scams

Be careful if you get an unexpected email claiming to be from Vodafone or sent on our behalf – even if it looks like the real thing. There’s a good chance it’s spam.
These emails often claim to offer jobs, business opportunities or share swapping services with Vodafone. Some tell you that you've won a competition or lottery. Usually they'll ask you to reply with personal details like your user name, password, or even bank details, and sometimes direct you to a website that asks for this information, or gives a link to malware.
Any real organisation will never ask for this type of personal information in an email. These messages are not from Vodafone so be very careful how you treat them.

Spot scam emails or websites

  1. Double check the email address. At first glance, fraudulent emails can look like they’re from Vodafone, but on closer inspection are from a public email account e.g. Hotmail, Yahoo or Gmail
For example: '' is not a genuine Vodafone email address. Delete these immediately.
  1. Double check web link URLs. Companies always use clear URLs like ''. Scam websites and web links usually have long addresses using special characters e.g. &^%&%&*$£”
  2. Look at the wording used. If it doesn’t read like a request from a legitimate company, it probably isn’t. This could include the use of slang, broken English and even swearing
  3. Avoid requests that sound vague, unlikely or too casual. An example of fraudulent requests may include: 'our database has been corrupted, please resend your details', or 'recent legislation means we require this information'
  4. Look for grammar and spelling mistakes: Scam emails are often electronically translated from different languages, resulting in obvious spelling errors and odd sentence structures. The use of incorrect punctuation and 'broken English' are good indications

What to do if you get an unsolicited email

  1. Don’t respond
  2. Don't open or download any attachments
  3. Don't click on any web links or URLs within the email
  4. Use your email application to both block the sender and delete the email

If you follow these step then you don’t have anything to worry about.

In addition, if you think an email is a scam, you can forward the details to SCAMwatch, which is operated by the Australian Competition and Consumer Commission (ACCC), to help get fraudsters shut down.

Important information

  • Vodafone doesn't support the unsolicited sending of bulk TXT or email messages like hoax, spam, or chain letters. Vodafone do, however, send genuine TXT and email messages relating to promotions and relevant operations information. If you want to stop getting these messages, there's a guide on our website

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