Hoax email messages

Tags: General information

Fraudulent emails and online scams

Be careful if you receive an unexpected email claiming to be from Vodafone or sent on our behalf – even if it looks like the real thing. There’s a good chance it’s from a fraudster.
 
These emails often claim to offer jobs, business opportunities or share swapping services with Vodafone. Some tell you that you've won a competition or lottery. Usually they ask you to reply with personal details such as your user name, password, or even bank details, and sometimes direct you to a website that asks for this information.
 
Any legitimate organisation will never ask for this type of personal information in an email or by sending a link to a website. These messages are not from Vodafone and we are not responsible for them.

Spot scam emails or websites

  1. Double check the email address: At first glance, fraudulent emails can look like they’re from Vodafone, but on closer inspection are from a public email account e.g. Hotmail, Yahoo or Gmail.
     For example: "vodafone@hotmail.com" is not a genuine Vodafone email address.
  1. Double check web link URLs: Companies always use clear URLs like 'www.vodafone.com/content/index/about.html'. Scam websites and web links usually have long addresses using special characters e.g. &^%%%&*$£”
  2. Look at the wording used: If it doesn’t read like a request from a legitimate company, it probably isn’t. This could include the use of slang or swearing
  3. Avoid requests that sound vague, unlikely or too casual: An example of fraudulent requests may include: 'our database has been corrupted, please resend your details', or 'recent legislation means we require this information'
  4. Look for grammar and spelling mistakes: Scam emails are often electronically translated from different languages, resulting in obvious spelling errors and odd sentence structures. The use of incorrect punctuation and 'broken English' are good indications

What to do if you receive an unsolicited email

  1. Don’t respond
  2. Don't open or download any attachments
  3. Don't click on any web links or URLs within the email
  4. Use your email application to both block the sender and delete the email
If you follow these step then you don’t have anything to worry about.
In addition, if you think an email is a scam, you can forward the details to SCAMwatch which is operated by the Australian Competition and Consumer Commission (ACCC).

Important information

  • Vodafone does not support the unsolicited sending of bulk TXT or email messages such as hoax, spam, or chain letters. Vodafone do however, send genuine TXT and email messages relating to promotions and operational messages containing information considered vital to our customers. If you'd like to stop receiving these messages there's a guide on our website that details how



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