Tags: SIM swap
Get your service back up and running
If you’ve received a replacement SIM, you can activate it over the phone or online through My Vodafone.
Make sure you've got the following details with you when you call:
Call our automated SIM replacement service: 1300 788 055.
Follow the prompts to enter the information.
SIM activation over the phone is usually completed within 2 hours but may take up to 24 hours.
Log in to your My Vodafone account.
From the 'Forms' section on the right hand side of the page, select 'SIM swap'.
Enter your 4 digit account enquiry PIN.
Follow the onscreen instructions to complete your request.
The activation should be completed within 6 business hours. Requests received outside business hours will be completed on the next business day.