How to activate your replacement SIM card

Tags: SIM swap

Get your service back up and running

If you've got a replacement SIM card, you can move your Vodafone mobile number to it by calling 1300 788 055.

Make sure you have the following information before you call.

  • Your mobile number
  • Your 4 digit account PIN
  • Last 10 digits of your new SIM number.

Your new SIM number can be found on your SIM. Look for a 20 digit number that starts with 89610.

You’ll know when the new SIM is active as you'll lose service on your old SIM. Then simply put your new SIM in the device and you will be up and running once it's activated in our systems. This should take around 30 minutes from when you’ve provided all your information, but in some cases it can take between 2 to 24 hours.

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