Tags: SIM swap
Get your service back up and running
If you’ve obtained a replacement SIM card for your mobile number, you can activate it over the phone or online through My Vodafone.
Make sure you have the following details with you before you call:
Call our automated SIM replacement service on 1300 788 055.
Follow the prompts to enter the information. SIM activations over the phone are usually completed within 2 hours but may take up to 24 hours.
Log in to your My Vodafone account.
Choose the 'Forms' section.
Select 'SIM swap'.
Enter your 4 digit account enquiry PIN.
Follow the onscreen instructions to complete your request.
Click 'Submit'. The activation should be completed within 4 business hours. Requests received outside of business hours will be completed on the next business day.