How to activate your replacement SIM card

Tags: SIM swap

Get your service back up and running

If we've sent you out a replacement SIM, you'll need to activate it before you can start using it. You can do this over the phone or online through My Vodafone.

Activation over the phone

Step 1

Make sure you've got the following details with you when you call:

  • Your mobile number
  • Your 4 digit account enquiry PIN
  • The first 20 digits of the SIM number, printed on the back of the SIM

Step 2

Call our automated SIM replacement service: 1300 788 055.

Step 3

Follow the prompts to enter the information.

Your SIM will often be active within 2 hours, but it can take up to 24 hours to complete.

Activation through My Vodafone

Step 1

Log in to your My Vodafone account.

Step 2

From the 'Forms' section on the right hand side of the page, select 'SIM swap'.

Step 3

Enter your 4 digit account enquiry PIN.

Step 4

Follow the onscreen instructions to complete your request.

Step 5

Click 'Submit'.

The activation should be complete within 6 business hours.

Requests submitted outside business hours will be completed the next business day.

Important information

  • These instructions are for activating a replacement SIM fo an existing service. If you're just received your new SIM for your new connection, find out how to activate your new Vodafone service
  • A Prepaid SIM starter pack can’t be used as replacement SIM for your existing service. If you've bought one for this purpose, find out how to get a blank replacement SIM card instead
  • Your older SIM will lose service and stop working once the SIM replacement is complete
  • If you have contacts stored on your old SIM, they won’t be available when the SIM is replaced. Here's how to back them up

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