How to activate your replacement SIM card

Step 1

Make sure you have the following details with you before you call:

• Your mobile number
• Your 4 digit account enquiry PIN
• The first 20 digits of the SIM number which is printed on the back of the SIM card

Step 2

Call our automated SIM replacement service on 1300 788 055.

Step 3

Follow the prompts to enter the information. SIM activations over the phone are usually completed within 2 hours but may take up to 24 hours.

Step 1

Log in to your My Vodafone account.

Step 2

Choose the 'Forms' section.

Step 3

Select 'SIM swap'.

Step 4

Enter your 4 digit account enquiry PIN.

Step 5

Follow the onscreen instructions to complete your request.

Step 6

Click 'Submit'. The activation should be completed within 4 business hours. Requests received outside of business hours will be completed on the next business day.