How to activate your replacement SIM card

Tags: SIM swap

Get your service back up and running

If we've sent you out a replacement SIM, you'll need to activate it before you can start using it. You can do this over the phone or online through My Vodafone.

Activation over the phone

Step 1

Make sure you've got the following details with you when you call:

  • Your mobile number
  • Your 4 digit account enquiry PIN
  • The first 20 digits of the SIM number, printed on the back of the SIM

Step 2

Call our automated SIM replacement service: 1300 788 055.

Step 3

Follow the prompts to enter the information.

Your SIM will often be active within 2 hours, but it can take up to 24 hours to complete.

Activation through My Vodafone

Step 1

Log in to your My Vodafone account.

Step 2

From the 'Forms' section on the right hand side of the page, select 'SIM swap'.

Step 3

Enter your 4 digit account enquiry PIN.

Step 4

Follow the onscreen instructions to complete your request.

Step 5

Click 'Submit'.

The activation should be complete within 6 business hours.

Requests submitted outside business hours will be completed the next business day.

Important information

  • These instructions are for activating a replacement SIM fo an existing service. If you're just received your new SIM for your new connection, find out how to activate your new Vodafone service
  • A Prepaid SIM starter pack can’t be used as replacement SIM for your existing service. If you've bought one for this purpose, find out how to get a blank replacement SIM card instead
  • Your older SIM will lose service and stop working once the SIM replacement is complete
  • If you have contacts stored on your old SIM, they won’t be available when the SIM is replaced. Here's how to back them up

Was this article helpful?

Document Identifier


Ask us a question