Tags: SIM swap
Get your service up and running
If you've got a replacement SIM card, you can get your Vodafone mobile number connected to it by calling 1300 788 055.
Make sure you have the following information before you call:
Your new SIM number is listed on your SIM. Look for a 20 digit number that starts with '89610...'.
It'll take around 30 minutes for your SIM to be active from the time your request is submitted, but in some cases it can take between 2 to 24 hours. You’ll know your new SIM is active when you lose service on your old SIM. When this happens, simply put your new SIM in the device, and you'll be up and running once it's activated at our end.