Forgot your password?
Tags: SIM swap
Get your service back up and running
If we've sent you out a replacement SIM, you'll need to activate it before you can start using it. You can do this over the phone or online through My Vodafone.
Make sure you've got the following details with you when you call:
Call our automated SIM replacement service: 1300 788 055.
Follow the prompts to enter the information.
Your SIM will often be active within 2 hours, but it can take up to 24 hours to complete.
Log in to your My Vodafone account.
From the 'Forms' section on the right hand side of the page, select 'SIM swap'.
Enter your 4 digit account enquiry PIN.
Follow the onscreen instructions to complete your request.
The activation should be complete within 6 business hours.
Requests submitted outside business hours will be completed the next business day.