Changing ownership of your mobile number

Tags: Account management, Number transfer, Changing your number

Transferring your mobile number into someone else’s name

There are a few things to think about before you get the ball rolling so have a read through the info below and then check out the guides for authorising and completing the transfer.

If you're on...

And the new owner is joining us on...

  A monthly plan Prepaid
A monthly plan and in contract They can take over the contract or you can pay it out beforehand. They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
     
A monthly plan but not in contract They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
     
Prepaid They can move the service to a new or existing account in their name. We don't allow direct prepaid to prepaid transfers.

 Other things to consider

  • Mobile Payment Plan (MPP) - If you’re paying off a phone through an MPP, it can’t be transferred to the new owner. The remaining balance of your MPP will be added to your final bill once the transfer is complete
  • Final bill - If you’re on a monthly plan, you’ll get a final bill from us in your name for any charges incurred up until the day the transfer is complete. Your monthly plan and inclusions are prorated so have a read through our support article if you’re not sure how that works
  • New owner’s eligibility - the new owner will need to meet our eligibility criteria and pass a credit check

Authorising the transfer

Step 1

Before you call, make sure you know:

  • Your account PIN
  • The full name of the person or company taking ownership of the number

Step 2

Call us and say "transfer ownership" so you’re put through to the right team.

If you agree to the terms and conditions, we’ll place a temporary authorisation on your account. The new owner will have 30 days to call us and complete the transfer.

Step 3

If the new owner is with you, you can put them on the phone to complete the transfer at the same time.

Otherwise, we’ll send a TXT to the mobile number that’s being transferred with instructions to call us.

Completing the transfer

Step 1

Make sure the new owner has the right ID and info before they call us to complete the transfer.

To move the number to... They’ll need to have...
A new monthly billed account
  • At least two pieces of ID, including accepted photo ID
  • Their bank account or credit card details to set up direct debit (mandatory)
An existing monthly billed account
  • Their Vodafone account number
  • Their enquiry PIN

Step 2

Get them to call us and say "transfer ownership" so they’re put through to the right team.

Extra info

  • To transfer a number to a company name, the new owner will need to be an authorised signatory for the company, and be ready to provide the ABN/ACN as well as their driver’s licence number
  • Business plans generally require an ABN/ACN to be connected, which means they usually can't be transferred to an individual who doesn’t have one

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