Changing ownership of your mobile number

Tags: Account management, Number transfer, Changing your number

Transfer your mobile number into someone else’s name

If you want to transfer your number to someone else name there are a few things to think about before you go ahead.

To start with we’ve got a couple of guides for authorising and completing the transfer that you need to glance at but this table will show you how to go about the transfer in different scenarios. 

If you're on...

And the new owner is joining us on...

A monthly plan Prepaid
A monthly plan and in contract They can take over the contract or you can pay it out first. They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
A monthly plan but not in contract They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
Prepaid They can move the service to a new or existing account in their name. We don't allow direct prepaid to prepaid transfers.

 Other things to think about

  • Mobile Payment Plan (MPP) - If you’re paying off a phone through a MPP, it can’t be transferred to the new owner. The remaining balance of your MPP will be added to your final bill once the transfer's complete
  • Final bill - If you’re on a monthly plan, you’ll get a final bill for any charges up until the day the transfer is complete. Your monthly plan and inclusions are prorated so have a read through our support article if you’re not sure how it works
  • New owner’s contract eligibility - The new owner needs to meet our eligibility criteria and pass a credit check before the transfer can be made
  • New owner's upgrade eligibility - The contract's new owner is the same as a new Vodafone customer. This means they can't upgrade the contract within the first 3 months
  • Accounts need to be up to date- The account can’t be overdue before it’s transferred to someone else. If the new owner has an account with us already they'll need to make sure all of their accounts are up to date too before they can take on an extra one

Authorising the transfer

Step 1

Before you call, make sure you know:

  • Your account PIN
  • The full name of the person or company taking ownership of the number

Step 2

Call us and say "transfer ownership", so you’re put through to the right team.

If you agree to the terms and conditions, we’ll place a temporary authorisation on your account. The new owner will have 30 days to to get in touch and complete the transfer.

Step 3

If the new owner happens to be with you when you call us, you can put them on the phone to complete the transfer at the same time.

Otherwise, we’ll send a TXT to the mobile number that’s being transferred with instructions to call us.

Completing the transfer

Step 1

Make sure the new owner has the right ID and info before they call us to complete the transfer.

To move the number to... They’ll need to have...
A new monthly billed account
  • At least two pieces of ID, including accepted photo ID
  • Their bank account or credit card details to set up a direct debit for billing (mandatory)
An existing monthly billed account
  • Their Vodafone account number (this can be found on a bill or in My Vodafone)
  • Their enquiry PIN

Step 2

Get them to call us and say "transfer ownership" so they’re put through to the right team.

Extra info

  • To transfer a number to a company name, the new owner needs to be an authorised signatory for the company, and be ready to provide the ABN/ACN as well as their driver’s licence number. 
  • Business plans usually require an ABN/ACN to be connected, which means they generally can't be transferred to an individual who doesn’t have one

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