How to change your Voicemail security code

Tags: Voicemail

Securing your Voicemail messages 

When you first start using Voicemail, you'll need to set up a Voicemail security code.  You can change it at any time though, here we'll explain how.

What's the code for?

Your security code helps keep your messages private, it's asked for when you:

What does it cost?

Charges apply for calls to 121 or 0414 121 121 for Voicemail.  Check your plan information for call rate details.

Step-by-step guide

Step 1

Depending on how it's currently set up, you may need to know your current code to update it yourself:
Calling from your mobile Call '121'. If you're asked for your code, you'll need to enter it before you can change it.
Calling from an alternate phone Call '0414 121 121' and press 'User-added image' to transfer to your Voicemail. You'll need your current code.
Don't know your code? If you're asked for your code but don't know what it is, or you've locked your Voicemail, get in touch and we'll reset it for you.

Step 2

For socialites and message hoarders, any new and saved messages will be played first.  You'll then be taken to the main menu.

Step 3

Press ‘3’ for personal preferences.

Step 4

Press ‘2’ for security code preferences.

Step 5

Press ‘1’ to change your security code.

Step 6

Type in your new 4 to 10 digit code, you can't use:

  • Sequential numbers (e.g. 12345)
  • Repeated numbers (e.g. 11111)

Step 7

Your new code will be read back to you:

Happy with it? Press '1' to save
Made a mistake? Press '2' to re-enter
When you're all done, you can hang up.

Important information

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