If your current plan doesn't fit your usage anymore, click the button below to change it through My Vodafone.

Change plan now

Help with My Vodafone

Step 1

Log into your account at myvodafone.com.au or through the My Vodafone app (iOS and Android).  

Note: We’ll automatically log you in when you're connected to Vodafone internet. If you're trying to change plans on a different account, try this link instead.

Step 2

Click 'Account Settings'.

  • If you’re using the My Vodafone app or your phone’s web browser, tap the menu button Menu button in the top left or right corner of the page and then tap ‘Account settings’
  • If you’re using your computer or tablet’s web browser, you’ll see an ‘Account settings’ link in the menu at the top of the page

Account settings

Step 3

Select 'Change plan' from the 'Service' menu.

Change plan

Step 4

If requested, enter your four digit account PIN, then click 'Next'.

Enter PIN

Step 5

You’ll now see details about the plan you’re on.

Scroll to the bottom of the page and click the 'Compare plans’ button.

Compare plans

Step 6

Scroll through the plans to find the one you’re after.

  • If you've found the plan you want, click the ‘Change to this plan’ button
  • If you'd prefer to compare the plan to your current one first, click ‘Compare with my plan
  • If you need more info about a plan, click the ‘Critical information summary’ link at the bottom of the page
Select plan

Step 7

If you’ve got add-ons, you’ll see details on the next page.

  • If you want to keep your add-on, click ‘Keep available Add-ons
  • If you no longer need it, click ‘Remove all Add-ons


Note: Some older add-ons aren’t compatible with our new plans so you’ll need to click ‘Continue without Add-ons’ to proceed with your plan change. You can always grab one of our latest add-ons if you need some extra.

Step 8

On the next page you’ll see details of your new plan and any costs associated with the plan change. To complete the plan change, check the box to agree to the term and conditions and then click ‘Change to this plan’.

You’ll receive a confirmation TXT when the change is complete and you’re right to start using your new plan.


What it costs

If you’re on a month-to-month plan, plan changes are free. If you’re in a 12 or 24 month contract, it's normally free provided you’re moving to another contract plan that's of equal or higher value. If there’s a cost we’ll let you know about it before you hit submit.

Vodafone Shared

Online plan changes aren't available for Shared Plans, but we can give you a hand with it. Get in touch, or head in store (find your nearest). To remain on Vodafone Shared, you'll need to:

More info

  • Switching between contract plans doesn't cause the contract to start again. We'll automatically transfer the remaining term of your agreement.
  • Although you’ll be able to start using your new plan as soon as your receive the confirmation TXT, we'll only start charging you for it from the start of your next bill cycle. You can switch plans once per billing cycle
  • If you've previously moved to a more expensive plan than what you started your contract on and now want to move back down, the system may generate a fee. Rather than submitting the request online, get in touch and we’ll make the change for you. You can only go back to the original amount you signed up to pay with this contract
  • If you're changing from an older plan, you won't be able to switch back to it at a later stage
  • If you're on Data Workout, the Data Workout period will end when the plan change is complete


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