Don’t like your plan? Change to a better one online

Use My Vodafone on your phone, tablet or computer to compare plans and change to something that best suits how you use your phone or mobile broadband service.

 

Want a new phone with that plan?

You can check if you’re eligible for an upgrade and order online by logging into the online store with your mobile number and My Vodafone password. If you just want to switch plans, follow the steps below.

What it costs

If you’re on a month-to-month plan, plan changes are free. If you’re in a 12 or 24 month contract, it's normally free provided you’re moving to another contract plan that's of equal or higher value. If there’s a cost we’ll let you know about it before you hit submit.

Vodafone Shared

Online plan changes aren't available for Shared Plans, but we can give you a hand with it. Get in touch, or head in store (find your nearest). To remain on Vodafone Shared, you'll need to:

How to do it

Step 1

Note: The My Vodafone website and app will auto log you in when you're connected to the internet through Vodafone. If you're trying to change plans on a different account, try this link instead.

Step 2

Click ‘Account settings’.

  • If you’re using the My Vodafone app, tap ‘Account Settings’ from the dashboard
  • If you’re using your phone’s web browser, you’ll find it by tapping the menu button in the top right corner of the screen
  • If you’re logged in using your tablet or computer, ‘Account Settings’ is in the menu at the top of the page

Step 3

Select 'Change plan' from the 'Account' menu.

Step 4

Enter your four digit account PIN if requested.

Step 5

You’ll now see details about the plan you’re on. Click the 'Compare plans’ button at the bottom of the page to see what’s available.

Step 6

Scroll through the plans to find the one you’re after.

  • If you've found the plan you want, click the ‘Change to this plan’ button
  • If you'd prefer to compare the plan to your current one first, click ‘Compare with my plan

Step 7

If you’ve got add-ons, you’ll see details on the next page.

  • If you want to keep your add-on, click ‘Keep available Add-ons
  • If you no longer need it, click ‘Remove all Add-ons

Note: Some older add-ons aren’t compatible with our new plans so you’ll need to click ‘Continue without Add-ons’ to proceed with your plan change. You can always grab one of our latest add-ons if you need some extra.

Step 8

On the next page you’ll see details of your new plan and any costs associated with the plan change.

To complete the plan change, check the box to agree to the term and conditions and then click ‘Change to this plan’.

You’ll receive a confirmation TXT when the change is complete and you’re right to start using your new plan.

Some stuff you should know

  • Although you’ll be able to start using your new plan as soon as your receive the confirmation TXT, we'll only start charging you for it from the start of your next bill cycle
  • You can switch plans once per billing cycle
  • If you've previously moved to a more expensive plan than what you started your contract on and now want to move back down, the system may generate a fee. Rather than submitting the request online, get in touch and we’ll make the change for you
  • Switching between contract plans doesn't cause the contract to start again. We'll automatically transfer the remaining term of your agreement
  • When you change your plan to a higher one you’ll still be committed to the plan amount that you agreed to when you signed up to the contract. This means that your mobile phone repayments won’t change if you move to a higher plan, but it also means that you can go back to the original amount you used to pay on your old plan
  • You can choose from any of our current plans to switch over to. If you are changing from an older plan, you won't be able to switch back to it at a later stage
  • If you're on Data Workout, the Data Workout period will end when the plan change is complete
  • Have you thought about adding an add-on instead of changing plans? We’ve got add-ons for data, Voicemail and international calls
  • It’s worthwhile reviewing a few previous bills to make sure the plan you’re moving to will suit your needs

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