Troubleshoot your mobile broadband connection

Sometimes your mobile broadband will require your help to get connected. This guide will show you one of the common troubleshooting steps to get up and running.

Before you begin

Before following the below step-by-step guide, it's important that you try the simplier troubleshooting steps first, as these regulalry fix the issue.

  1. If you're using a desktop computer, ensure you're using a rear (at the back of the computer) USB port. If you are, try a different rear USB port
  2. If you're using a laptop computer (notebook, netbook or ultrabook) try a different USB port
  3. If you're using a laptop computer move a different location, prefferably one where you have previously experienced good reception
  4. Change the network preference of your mobile broadband modem

If the above steps didn't work, please follow the below step-by-step guide to set up a dial-up connection on your computer in order to help your mobile broadband modem connect to the internet.

Note: by setting up a dial-up connection you won't experience 'dial-up speeds'. This is a troubleshooting step that can prompt your mobile broadband service to connect to the internet. You will experience normal mobile broadband speeds.

Step-by-step guide

Step 1

Open your Start menu and click on 'Control Panel'.


Step 2

Select "Network and Internet' and then 'Network and Sharing Center'.


Step 3

Click 'Set up a new connection or network'.


Step 4

A pop-up window will appear, select 'Connect to the internet' and then 'Dial-up'.


If you are given the option, next choose the 'Vodafone Mobile Broadband Modem (Huawei)'.

Step 5

Next enter the connection details as follows:

  • Phone number: *99#
  • Username/Password: Leave this field blank
  • Connection Name: Choose something recognisable e.g. 'Vodafone MBB dial-up connection'

Then click 'Connect'.


Step 6

You will see a connection progress bar followed by a conformation message.

Select 'Browse the Internet now' to begin using your Vodafone mobile broadband service.


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