Deactivating iMessage if you’re switching from iPhone

Tags: Apple

Moved on from iPhone? Make sure you don’t miss any messages

iMessage is a handy iPhone feature but not switching if off when you switch to a non-Apple phone can mean you won’t get TXT and PXT from your iPhone-using friends.

The problem

  1. iMessage works by linking your Apple ID with your phone number
  2. When you send and receive messages to and from other iPhone users who’ve also got iMessage activated, they’re sent and delivered over the internet as iMessages rather than as a TXT or PXT
  3. Non-Apple phones can’t receive iMessages so if you no longer use an iPhone, you need to deactivate it. This lets your friends’ iPhones know to send you messages via TXT and PXT instead

If you’ve got access to your iPhone

Step 1

Ensure your phone is connected to the internet (3G or Wi-Fi) so that the changes will sync with your Apple ID.

Step 2

Go into ‘Settings’.

Step 3

Tap ‘Messages’.

Step 4

For ‘iMessage’, move the slider to ‘Off’.

Important info

If you’ve got other Apple devices (an iPad, iPod touch or Mac for example) registered to the same Apple ID as your phone, you’ll need to deactivate iMessage on all them. Otherwise your messages will continue to go to your Apple ID instead of your new phone.  Follow the steps below if you’re not sure how to do this.

If you don’t have access to your iPhone

Step 1

Go to supportprofile.apple.com/MySupportProfile.do.

Step 2

Log in with your Apple ID and password.

Step 3

Select the product you need to de-register (your iPhone, for example).

Step 4

Click ‘Unregister’.

Step 5

You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.

NOTE: if you’ve got any other iMessage-capable devices registered to the same Apple ID that you no longer have access to, unregister these now.

Important info

By unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless your reregister it.

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