Moved on from an iPhone? Make sure you don’t miss any messages

iMessage is a handy iPhone feature but not switching if off when you switch to a non-Apple phone can mean you won’t get TXT and PXT from your iPhone-using friends.

The issue

  1. iMessage works by linking your Apple ID with your phone number
  2. When you send and receive messages to and from other iPhone users who’ve also got iMessage activated, they’re sent and delivered over the internet as iMessages rather than as a TXT or PXT
  3. Non-Apple phones can’t receive iMessages so if you no longer use an iPhone, you need to deactivate iMessage. This lets your friends’ iPhones know to send you messages via TXT and PXT instead

If you’ve got access to your iPhone

Step 1

Ensure your phone is connected to the internet (3G/4G or Wi-Fi) so that the changes will sync with your Apple ID.

Step 2

Go into ‘Settings’.

Step 3

Tap ‘Messages’.

Step 4

For ‘iMessage’, move the slider to ‘Off’.

Important info

Because iMessage is directly linked to your Apple ID, if you’ve got other Apple devices (an iPad, iPod touch or Mac for example) registered to the same Apple ID as your phone, you’ll need to deactivate iMessage on all them.  Otherwise the text messages from Apple users will continue to go to your Apple ID instead of your new phone.  If you’re not sure how to do this check out the steps below.

If you don’t have access to your iPhone

Step 1

Go to Apple's site to remove iMessage:

Step 2

Make sure you have your new phone with you, then: 

  • Select Australia from the drop-down list
  • Enter your mobile number without the zero at the start
iMessage deregistration - example of entering a mobile number
  • Click 'send code'

Step 3

A confirmation code will be sent to via TXT. Enter the code and click 'submit' to deregister iMessage.

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