Unblock your SIM with your PUK

You’ll be asked for your PUK if you enter your PIN 3 times incorrectly. You can get your PUK code from My Vodafone:

Getting your PUK

Step 1

Click the button above, or register for or log in to My Vodafone or through the My Vodafone app for iOS/Android. If you're not registered or forgotten your password, give us a call instead.

Step 2

Tap ‘Account Settings’ from the homepage (If you’re using the My Vodafone app or your phone’s web browser, tap the menu button in the top corner of the page and then tap ‘Account settings’).

Step 3

Tap 'Call & service settings'.

Step 4

Your PUK code is listed at the top of the page.

Entering your PUK

Step 1

Enter your PUK into your phone when asked.

Step 2

You’ll be asked to enter a new PIN code, and repeat it to confirm.

Your PIN needs to be between 4 and 8 digits long.

Not prompted for your PUK on your Motorola or Sagem?

You'll need to enter your PUK with this sequence:

star star 05 star [PUK] star [NEW PIN] star [NEW PIN] #

Important info

You’ve got 10 attempts to enter your PUK correctly, so be careful.

After 10 wrong attempts, your SIM will be permanently blocked. You'll need to get a replacement SIM to continue using your mobile number.

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