Unblock your SIM with your PUK

The PUK code is a number unique to your SIM card. It’s used to prevent unauthorised use of your account, and keep your SIM details safe. You’ll be asked for your PUK if you enter your PIN 3 times incorrectly. 

Getting your PUK

Step 1

Log in to My Vodafone.

Not registered or forgotten your password? You can give us a call instead.

Step 2

Select ‘Account Settings’ from the top right-hand corner of the 'My Usage' homepage.

Step 3

Select ‘Get PUK Code’ from the 'Account' menu.

Step 4

You'll find your PUK under ‘Mobile Information’.

Entering your PUK

Step 1

Enter your PUK into your phone when asked.

Step 2

You’ll be asked to enter a new PIN code, and repeat it to confirm.

Your PIN needs to be between 4 and 8 digits long.

Not prompted for your PUK on your Motorola or Sagem?

You'll need to enter your PUK with this sequence:

star star 05 star [PUK] star [NEW PIN] star [NEW PIN] #

Important info

You’ve got 10 attempts to enter your PUK correctly, so be careful.

After 10 wrong attempts, your SIM will be permanently blocked. You'll need to get a replacement SIM to continue using your mobile number.

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