Getting your PUK code

Tags: Phones modems and tablets

Unblock your SIM with your PUK

The PUK code is a number unique to your SIM card.  It’s used to prevent unauthorised use of your account, and keep your SIM details safe.  You’ll be asked for your PUK if your PIN code is entered incorrectly 3 times. 

If you don’t have your PUK code, you can get it online through My Vodafone, or by giving us a call.

Get your PUK code

Step 1

Register or log in to your My Vodafone account.

Not registered, or forgotten your password? Call 1300 650 410 and ask for your PUK.

Step 2

Select ‘Account Settings’ from the top right corner of the My Usage homepage.

Step 3

Select ‘Get PUK Code’ from the 'Account' menu.

Step 4

Find your PUK code under ‘Mobile Information’.

Entering your PUK code

Step 1

Enter the PUK into your phone when asked.

Step 2

You’ll be asked to enter a PIN code, twice.

It needs to be between 4 and 8 digits.

Not prompted for your PUK on your Motorola or Sagem?

You'll need to enter your PUK with this sequence:

* * 05 * [PUK] * [NEW PIN] * [NEW PIN] #

Important information

You’ve got 10 attempts to enter your PUK correctly so be careful. After that, your SIM won’t work , you’ll need to get a replacement.

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