How to get your Personal Unlocking Key (PUK) code

Tags: Phones modems and tablets, Phones modems and tablets

The Personal Unlocking Key (PUK) code is an 8 digit code specific to your SIM card and is required when the PIN code is entered incorrectly 3 times on your phone

What it costs

There is no charge to retrieve your PUK code.

How it works

You’re given 10 attempts to enter the correct PUK code. If an incorrect PUK code is entered 10 times, your SIM card will be permanently blocked and you'll require a new SIM card

Step-by-step guide

Your PUK code will be noted in the documents you received with your mobile device. If the device documentation cannot be located, simply follow the step-by-step guide below.

Step 1

Step 2

Once you've logged in, navigate to ‘My Phone Setup' then 'Get Your PUK code’

Step 3

The PUK code is located under the list heading ‘Mobile Information’

Using your PUK code

Step 1

Once you have your PUK code, enter it into your mobile device when prompted

Step 2

After you’ve entered the PUK code, you’ll be prompted to choose a new 4 to 8 digit PIN code

Step 3

You’ll then be asked to re-enter your chosen PIN code for verification

Find out more about My Vodafone

Important information

If you are unable to register/log in to My Vodafone, you can submit your request via the contact us section of the Vodafone website
Some Motorola® and Sagem® mobile devices may require you to enter ‘05’ before entering the PUK code. Try this if you are unsuccessful in Step 2 of ‘Using your PUK code’