Forgot your password?
Tags: Phones modems and tablets
Unblock your SIM with your PUK
The PUK code is a number unique to your SIM card. It’s used to prevent unauthorised use of your account, and keep your SIM details safe. You’ll be asked for your PUK if you enter your security PIN 3 times incorrectly (in a row).
If you don’t have your PUK code, you can get it online through My Vodafone, or by giving us a call.
Register for, or log in to, My Vodafone.
Select ‘Account Settings’ from the top right-hand corner of the 'My Usage' homepage.
Select ‘Get PUK Code’ from the 'Account' menu.
Find your PUK under ‘Mobile Information’.
Enter your PUK into your phone when asked.
You’ll be asked to enter a PIN code, twice.
It needs to be between 4 and 8 digits.
You'll need to enter your PUK with this sequence:
* * 05 * [PUK] * [NEW PIN] * [NEW PIN] #
(star star zero five star PUK star NEW PIN star NEW PIN hash)