Tags: Payment, Refunds, Billing
Organising a refund through customer care
In most circumstances, we can organise a refund if:
To request a refund, contact our Customer Care team on 1555 from your Vodafone mobile or 1300 650 410 from any other phone.
Alternatively if you have made an overpayment, you're able to leave the credit against your account and it will be automatically paid toward your future invoices.
Your credit will usually be refunded to you by the same payment method used when the credit was generated:
We may need to re-confirm your bank account or credit card details in order to process your refund.
Once your refund's been processed, we'll send you a TXT to let you know.