Restore your Bold 9900 for troubleshooting or to start from scratch.
How it works
Please be aware that six-step guide below details how to completely wipe your phone and restore it to its factory settings. When finished, your phone will be set up like it's brand new, out of the box .
If you only want to restart your phone, because it's frozen or is acting strangely, here's how:
- Press and hold the Alt key
- While holding down the Alt key, press and hold the Right Shift key and then the Delete key
You should now be holding all 3 keys simultaneously. In a few moments, your phone will restart.
: If you can't get into the settings menu, try removing and replacing the battery
, and then turning the phone ON.
This effectively restarts the phone.
The following method will restore your phone and is helpful if it keeps freezing, won't respond or you’ve forgotten the security PIN.
- Restoring your Bold 9900 to factory settings will delete all data, so if you’re not locked out of the phone you should first try and do a back up. Restoring your phone won't affect the SIM card or removable memory card