Automate your payments with direct debit

Take the hassle and worry out of remembering to pay your account on time by setting up a direct debit to be paid from your credit card or bank account. You can set up or update your direct debit at any time through My Vodafone using your phone, tablet or computer.

How it works

  1. With direct debit set up, your bank account or credit card will be debited on the due date shown on your bill
  2. You'll continue to receive your bill each month, giving you time to review it before payment
  3. You can always check your due date and balance from your phone or through My Vodafone
  4. We'll send you an email notification when we start processing the payment
  5. For more info about direct debit, check out the frequently asked questions below

How to do it

Step 1

Go to and log in using your mobile number and password.

Step 2

  • If you’re logged in using your tablet or computer, select ‘Bills & Payments’ from the menu at the top of the page
  • If you’re using your phone, tap the menu button in the top right corner of the screen and then select ‘Bills & Payments’.

Step 3

Enter your 4 digit account PIN if requested.

Step 4

  • If you’re setting it up for the first time, select ‘Setup Direct Debit
  • If you’re updating your details, select ‘Manage Direct Debit’ and then ‘Update details

Step 5

Select whether you want to use your bank account or credit card.

Step 6

Fill in your account details, tick the box if you agree to the terms and conditions and then select ‘Submit request’.

Important info

  • A surcharge applies for credit card payments. See our payment processing fees page for details
  • If your due balance is less than $5, your direct debit will not be processed. It'll carry over to your next invoice without penalty
  • The list of BSBs for all financial institutions is updated every 3 months by the Australian Payment Clearing Association (APCA). If your BSB has changed recently, you might find you're not able to update your direct debit details until the BSB list has been updated by the APCA


Do I have to go on direct debit?

All new customers are required to set up direct debit on their account. It's the easiest way to pay your bill and helps make sure your account is paid by the due date so there's no collections activity or disruption to your service.

If I go on direct debit, do I have to continue to pay that way?

Not at all, you're free to change to paying by any of our other payment methods including BPAY, Australia Post, credit card online or over the phone, or by cheque.

To avoid your next payment being made by direct debit, you'll need to cancel your direct debit through at least 2 business days before your next payment due date or by contacting your financial institution at least 5 business days before your payment due date.

My bank account or credit details have changed. How do I update them?

Follow the steps above to update your details through My Vodafone.

I run my own business and have an ABN. Do I have to go on direct debit?

No, it's totally up to you. We'd recommend it though, to help avoid disruption to your service if your account isn't paid on time.

When will the payment come out of my credit card/bank account?

Your payment will be made on the due date (which you'll find on the first page of your bill).

We'll try to make sure the due date isn't doesn't fall on a weekend or federal public holiday, but it's possible your due date might fall on a state public holiday.

If I pay for part of my bill in advance, will direct debit still take the full balance of my last bill?

No. Direct debit will process just the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.

Are there any additional charges for paying by direct debit?

If you pay by direct debit using your credit card, there's a credit card surcharge of 1% (plus GST) for MasterCard and Visa, 2.15% (plus GST) for American Express and 2% (plus GST) for Diners Card. This surcharge is added to your next bill.

There are no additional charges if you direct debit to your bank account.

What happens if my direct debit payment is unsuccessful?

If your direct debit payment fails, we’ll send a notification to your email bill address to let you know why. If it’s due to insufficient funds, a dishonour fee will be added to your next Vodafone bill. If you cancel your direct debit payment through your bank or card provider without letting us know or providing us with alternative means of payment, additional charges may apply.
Section 3 of our Standard Form of Agreement has more detail on these charges. We may also cancel your direct debit if one or more attempts are unsuccessful. In that case, you'd need to make alternate arrangements to pay your bill.


Was this article helpful?

Document Identifier