Do I have to go on direct debit?
All new customers are required to set up direct debit on their account. It's the easiest way to pay your bill and helps make sure your account is paid by the due date so there's no collections activity or disruption to your service.
If I go on direct debit, do I have to continue to pay that way?
Not at all, you're free to change to paying by any of our other payment methods including BPAY, Australia Post, credit card online or over the phone, or by cheque.
To avoid your next payment being made by direct debit, you'll need to cancel your direct debit through myvodafone.com.au at least 2 business days before your next payment due date or by contacting your financial institution at least 5 business days before your payment due date.
My bank account or credit details have changed. How do I update them?
Follow the steps above to update your details through My Vodafone.
I run my own business and have an ABN. Do I have to go on direct debit?
No, it's totally up to you. We'd recommend it though, to help avoid disruption to your service if your account isn't paid on time.
When will the payment come out of my credit card/bank account?
Your payment will be made on the due date (which you'll find on the first page of your bill).
We'll try to make sure the due date isn't doesn't fall on a weekend or federal public holiday, but it's possible your due date might fall on a state public holiday.
If I pay for part of my bill in advance, will direct debit still take the full balance of my last bill?
No. Direct debit will process just the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
Are there any additional charges for paying by direct debit?
If you pay by direct debit using your credit card, there's a credit card surcharge of 1% (plus GST) for MasterCard and Visa, 2.15% (plus GST) for American Express and 2% (plus GST) for Diners Card. This surcharge is added to your next bill.
There are no additional charges if you direct debit to your bank account.
What happens if my direct debit payment is unsuccessful?
If your direct debit payment fails, we’ll send a notification to your email bill address to let you know why. If it’s due to insufficient funds, a dishonour fee will be added to your next Vodafone bill. If you cancel your direct debit payment through your bank or card provider without letting us know or providing us with alternative means of payment, additional charges may apply.
Section 3 of our Standard Form of Agreement has more detail on these charges. We may also cancel your direct debit if one or more attempts are unsuccessful. In that case, you'd need to make alternate arrangements to pay your bill.