Do I have to go on direct debit?
The Vodafone payment policy requires that all new customers set up direct debit on their account. Direct debit is the easiest way to pay your bill and also helps ensure that your account is paid by the due date. Having your account paid on time ensures you won’t receive any collections activity or disruption to your service.
If I go on direct debit, do I have to continue to pay that way?
No. You are more than welcome to pay via any of our payment methods including BPAY, Australia Post, credit card online or over the phone, or by cheque.
You'll need to cancel your direct debit through myvodafone.com.au at least 2 business days before your next payment due date or by contacting your financial institution at least 5 business days before your payment due date.
My bank account or credit details have changed. How do I update them?
Just follow the step-by-step guide above to update them through My Vodafone.
I run my own business and have an ABN. Do I have to go on direct debit?
No. It’s completely your choice, however direct debit will help ensure that there is no disruption of your Vodafone service due to your account not being paid on time.
When will the payment come out of my credit card/bank account?
The payment will be processed on the due date of your bill which you’ll find on the first page.
While we take every care to ensure that the direct debit due date will always fall on a weekday and non public holidays, payments may be processed on local public holidays in your state.
If I part-pay in advance, will direct debit take the full balance of my account?
No. Direct debit will process the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.
Will I incur any additional charges for paying via direct debit?
There are no additional charges if you pay via direct debit through your bank account. If you pay your direct debit via your credit card this does incur a credit card surcharge of 1.1% for MasterCard and Visa, 2.37% for American Express and 2.2% for Diners Card. This surcharge is added to your next bill.
What happens if a direct debit payment fails?
Failed direct debit payments due to insufficient funds incur a dishonour fee which will be charged to your next Vodafone bill. If you cancel your direct debit payment through your financial institution without notifying us or providing us with alternative means of payment, additional charges may apply.
Refer to Section 3 of the Standard Form of Agreement for further details of these fees and charges. In addition to this, we may cancel your direct debit if one or more drawings are returned unsuccessful. You will then need to make alternate arrangements to pay your bill.