Setting up a POP3 or IMAP email account on your phone

Tags: Email

Manually configuring your email

Probably the easiest way to set up email is to use our mobile configurator. If you’re using a popular email service like Gmail, the email apps on most smartphones are also clever enough to set it up with only your email address and password.

Sometimes setting it up isn’t so simple. If you need to manually enter the settings from your email provider or what you've tried entering didn’t work, check the info below.

How to do it

Get email settings

Check your email provider’s website or contact them directly to find out what settings you need to send and receive email.

Open your email app

Find the email app in your phone, open it and then choose to add a new email account.

If you’re not sure what do here, you’ll find step-by-step instructions in our interactive user guides for most phones we sell.

Enter email settings

Input the settings as prompted by your email app.

If the outgoing/SMTP settings from your email provider don’t work, check with them to troubleshoot the issue. If they can’t fix it you can always use our outgoing mail server but be aware that you won't be able to send emails through it if your phone is connected to another internet provider through Wi-Fi.

Server port: 25
Security type/use SSL: No / switch off
Require authentication: No / switch off
Username: Must be blank
Password: Must be blank

If your phone doesn’t ask for all these settings, don’t worry. Here’s how it looks on Android and iPhone:

User-added image User-added image

Save settings

Once all the settings are entered, press 'save', 'next' or 'done' to start using email.

Was this article helpful?

Document Identifier


Ask us a question