With roaming enabled, your phone will automatically pick up service with networks overseas wherever they're available. We'll send you a Welcome TXT the moment you connect overseas, so that's a good indication you're up and running.
If you don't have roaming enabled, find out how to set it up first.
Using your phone
It works a little differently to what you're used to in Australia:
If you're having trouble with it, check out our international roaming troubleshooting guide
Managing roaming costs
If you're on $5 Roaming, your costs are going to be fairly predicable. For other plans, or in countries where $5 Roaming isn't available, we've got a page to help with keeping costs down while roaming. Don't forget you can check your usage at anytime, but keep in mind that the presentation of charges if you're monthly billed may be delayed by up to 72 hours.
If you're not planning on using data while you’re overseas, now would be a good time to double check you've disabled it.
|123 Ask Us Anything||123 (or +61 414 123 123), premium rates apply|
|Check your balance||
Over the phone: 1512 (or +61426 320 000), free call from your mobile
Online: Visit myvodafone.com.au or use the My Vodafone app
SMS and data records will be updated just like at home however call usage figures may be delayed by up to 72 hours so treat any balances given as a guide only.
|Customer care||1555 (or +61426 320 000), free call from your mobile|
|Lost or stolen mobile||+61426 320 000 (international call rates will apply if not calling from a Vodafone Australia mobile)|
|Recharge your prepaid account||
Over the phone: Free call 1511 (or +61426 320 000) from your mobile to recharge with a registered credit card or pre-purchased Australian recharge voucher
Online: Recharge with a credit card, PayPal or redeem a pre-purchased Australian recharge voucher at www.vodafone.com.au/recharge
|Voicemail||121 (or +61 414 121 121), roaming rates apply|