What to do once you’ve touched down

With roaming enabled, your phone will automatically pick up service with networks overseas wherever they're available. We'll send you a Welcome TXT the moment you connect overseas, so that's a good indication you're up and running.

If you don't have roaming enabled, find out how to set it up first.

Using your phone

It works a little differently to what you're used to in Australia: 
If you're having trouble with it, check out our international roaming troubleshooting guide for tips.

Managing roaming costs

If you're on $5 Roaming, your costs are going to be fairly predicable. For other plans, or in countries where $5 Roaming isn't available, we've got a page to help with keeping costs down while roaming. Don't forget you can check your usage at anytime, but keep in mind that the presentation of charges if you're monthly billed may be delayed by up to 72 hours.

If you're not planning on using data while you’re overseas, now would be a good time to double check you've disabled it.

Handy numbers

123 Ask Us Anything 123 (or +61 414 123 123), premium rates apply
Check your balance

Over the phone: 1512 (or +61 414 141 414), free call from your mobile

Online: Visit myvodafone.com.au or use the My Vodafone app

SMS and data records will be updated just like at home however call usage figures may be delayed by up to 72 hours so treat any balances given as a guide only.

Customer care 1555 (or +61 414 141 414), free call from your mobile
Emergency Calls 112
Lost or stolen mobile +61 414 141 414 (international call rates will apply if not calling from a Vodafone Australia mobile)
Recharge your prepaid account

Over the phone: Free call 1511 (or +61 414 141 414) from your mobile to recharge with a registered credit card or pre-purchased Australian recharge voucher

Online: Recharge with a credit card, PayPal or redeem a pre-purchased Australian recharge voucher at www.vodafone.com.au/recharge

Voicemail 121 (or +61 414 121 121), roaming rates apply

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