Liquid ingression

Tags: Phones modems and tablets

What does liquid ingression mean?

Dropping your phone in water is just the beginning. There are lots of other causes of liquid ingression that you might not know of. The info below provides an insight in to what happens to your phone when it is exposed to moisture.

What is it?

Liquid ingression is not always immediately evident. In some cases, a device can perform without any problems even though liquid ingression may be present in the device. This could be because the liquid, whilst inside the device, may not have spread to a point where it is able to corrode sensitive internal elements. Liquid ingression can take days, weeks, even months to affect the performance of a device.

How is it detected?

It can be detected in different ways, depending on the device.

In most cases, the device's liquid ingression indicator shows that the phone has come into contact with liquid, by turning from white to pink. These indicators are visible through an external check and are usually located on the phone's battery, battery cradle or inside the headphone jack.

 

For some devices, our technicians can detect traces of liquid ingression on any of a device's internal components by taking a magnified photo. If your device has been deemed to have liquid ingression, you can request the photo from our service centre team.

What causes it?

In most cases, liquid ingression is caused by a device coming into contact with some form of liquid or moisture. Using it with wet hands, wet hair, in the rain or keeping it in places like the bathroom where steam is common, can cause liquid ingression. Also, in some extreme case, humidity can be a cause.

Can it be repaired?

In most cases, the device can't be repaired. Sometimes, the liquid ingression may be on a component that can be replaced. If it can be replaced our team will tell, and let you know the cost. This is because liquid ingression is not usually covered by the manufacturer's warranty.

In some cases, where the device has water resistance or proofing (like the Sony Xperia Z2), the manufacturer's warranty will clearly state under which circumstance the device is covered.

After repair, if your device has performance issues that can are because of earlier (not covered by warranty) liquid ingression, repairs won't be covered by a warranty.

We have a 90-day workmanship warranty on the work that was performed by our technicians. If the component that had liquid ingression fails, or becomes faulty, and the cause isn't due to liquid ingression or physical damage, it may be covered under our 90-day workmanship warranty.

Important info

  • We work within the framework stipulated by the device manufacturers. Additionally, we are unable to guarantee any work performed to fix liquid ingression will resolve the issue in the short or long term. That's why we generally don't repair devices affected by liquid ingression that have been deemed 'Beyond Economical Repair'. Please contact us to discuss the options that are available to you, or see one of our sales representatives in store
  • The warranty conditions, as set by the manufacturer of a device, may void warranty repairs in cases where there is any evidence of liquid ingression - even though the two may appear to be unrelated. Therefore, we recommend taking great care to prevent your handset from getting any form of moisture inside

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