Lost or stolen devices

Have your SIM card or IMEI number blocked to prevent unauthorised usage

Losing your phone or other mobile device is annoying, but it can also be costly if whomever has it decides to use it illegally. As soon as you notice that you're unable to locate your device, there are some things you can do to lessen the impact.
 

Before you report your mobile device or SIM card as missing:

1. Try to call and/or TXT your mobile device where possible to gain its location
2. If your mobile device has the capability, attempt to locate it using your online GPS location tool
3. Recall when you last used or saw the mobile device and check there first
4. Retrace your steps from when you last used or saw the mobile device, checking all public areas
5. Ask any stores or offices that you visited to check their lost and found for your device
6. Check the local police lost and found in case your mobile device has been handed in there

As soon as you've established that it's missing, you should report it to Vodafone without delay. We can immediately bar your SIM card to prevent misuse of your account. To ensure the device cannot be used on any other network, we can also block its unique IMEI number. 
When your SIM card and IMEI numbers have been blocked, your device will only be usable for emergency calls to 000 and 112.

Who to call

From overseas