Lost or stolen devices

Tags: Phones modems and tablets

Bar on your service and a block your IMEI to prevent unauthorised use

If you lose your phone, contact Vodafone as soon as possible. We can bar on your service and block your IMEI to prevent anyone from using your phone, and stop any charges being wracked up on your account.

Before calling to report your missing phone

Try to find your phone by:
  • Calling it.  A friendly passer by might find it, or you might even hear it ringing yourself
  • If your phone is capable, use GPS to pinpoint your phone (Find My iPhone is one example of such services)
  • Checking with your local police station to see if it has been handed in

Can't find it?

If you still can't find your phone then please contact us on:

  • 1300 650 410 or 1800 638 638
  • Are you overseas?  Call +61 414 141 414
We'll help you by placing a bar on your service to prevent unauthorised use of your account.  We can also block your IMEI to prevent your phone from being used with any Australian mobile network.

When your service and IMEI have been blocked, your device will only be able to be used to call emergency services (000 and 112).

Do you have Vodafone Cover me Mobile insurance?

You'll need to contact us to have your service barred, and notify the police to obtain a crime reference number or police report details within 48 hours. Find our more about making an insurance claim.

Important information

  • Before we're able to block an IMEI, we'll need to confirm ownership of the device
  • It is recommended that you notify us of a lost or stolen mobile device/SIM card within 48 hours as you may be liable for any usage that is recorded between the loss/theft and when it was reported
  • If a call is attempted from an IMEI blocked phone, an announcement will be heard advising that call barring is active on the phone
  • IMEI blocking can take approximately 24 hours to take effect across all networks
  • GlobalStar devices cannot be IMEI blocked
  • Blocking your IMEI and/or service does not terminate your existing contract
  • You can unblock your IMEI/service once your identity has been verified, there may be a delay in the block being lifted

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