Lost or stolen devices

Tags: Phones modems and tablets

Have your SIM card or IMEI number blocked to prevent unauthorised usage

Losing your phone or other mobile device is annoying, but it can also be costly if whomever has it decides to use it illegally. As soon as you notice that you're unable to locate your device, there are some things you can do to lessen the impact.
 

Before you report your mobile device or SIM card as missing:

  1. Try to call and/or TXT your mobile device where possible to gain its location
  2. If your mobile device has the capability, attempt to locate it using your online GPS location tool
  3. Recall when you last used or saw the mobile device and check there first
  4. Retrace your steps from when you last used or saw the mobile device, checking all public areas
  5. Ask any stores or offices that you visited to check their lost and found for your device
  6. Check the local police lost and found in case your mobile device has been handed in there

Can't find it?

As soon as you've established that it's missing, you should report it to Vodafone without delay. We can immediately bar your SIM card to prevent misuse of your account. To ensure the device cannot be used on any other network, we can also block its unique IMEI number. 
When your SIM card and IMEI numbers have been blocked, your device will only be usable for emergency calls to 000 and 112.

 

Who to call


To have your SIM card and/or IMEI number blocked call 1800 638 638

 

From overseas


To report your device lost or stolen from anywhere overseas, call +61 4 1414 1414

Important information 

  • Prior to blocking a mobile device, we must perform extensive identity verification procedures
  • It is recommended that you notify us of a lost or stolen mobile device/SIM card within 48 hours as, if it's left too late, you may be liable for any usage that is recorded between the loss/theft and when it was reported
  • We are required to check all call records as a means of verifying your identity and the mobile device IMEI
  • When a call is attempted on a blocked phone, the following recorded voice announcement will be heard by the user: "You have call barring activated for this phone. Please check the call restrictions set up on your Vodafone mobile" 
  • SIM card blocking is immediate, whereas IMEI blocking can take approximately 24 hours to take effect across all networks
  • GlobalStar devices cannot be blocked
  • Blocking IMEI and SIM card does not terminate your existing contract
  • You can unblock your mobile device/SIM card, subject to identity verification, within 24 hours of request

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