Network unlocking

Some phones may be locked to another network meaning they can't be used on the Vodafone network until they're unlocked

Is my phone locked?

All Vodafone phones arrive with a sticker or message on the outside of the package that will advise you of the terms and conditions of 'device-locking'.

If you no longer have the packaging for your phone, you can follow this short list of instructions that will tell you:

• If your phone is locked to the Vodafone network, and what type of lock it has
• Your unlocking code and any cost involved to unlock your phone
• Instructions on how to unlock your phone from the Vodafone network

Some mobile devices sold by Vodafone will be locked to our network. There are 2 states in which a Vodafone mobile device can be locked:

1. Hard-locked - the device is locked to the Vodafone network and may require a fee to unlock
2. Soft-locked - the device is locked to the Vodafone network and is free to unlock

What it costs

'Soft-locked' mobile devices are free to unlock from the Vodafone network. If you have purchased a 'hard-locked' mobile device from a Vodafone outlet in Australia, there may be a cost of up to $100 to unlock it.

1. $25 if you unlock using our online facility
2. $50 if it has been more than 6 months since you purchased from a Vodafone outlet in Australia