We know you can’t wait to get your hands on your new phone or tablet. To make things easy, we’ve created one tracking tool for everyone.
How to track your order
Visit our online tracking tool and enter your order reference number.
What's my order reference number?
Depending on how you ordered, your reference number will look a little different. It's given to you at the time of, or shortly after, making your order.
How did you make your order?||
Tracking Number style|
On the internet|
F-xxxxxxxxx ('VF' +9 digits)
UPxxxxxxxxx ('UP' +9 digits) - this can't be tracked online
On the phone
Business and corporate -
1-1xxxxxxxxxx ('1-1' +10 digits) or
1-2xxxxxxxxxx ('1-2' +10 digits)
Seven to eight digits
1-1xxxxxxxxxx ('1-1' +10 digits)|
*Online upgrade orders will have a temporary 'UPxxxxxxxxx' reference number. This can't be tracked online. You'll get a replacement reference number, within 1-3 business days, that you can track online. It'll be in the '1-xxxxxxxxxxx' style. If you don't get a replacement tracking number in 3 business days, please contact us.
I don't have my order reference number
Not to worry! Contact us and we'll help you to track your order.