Getting started with your modem

If you're bringing a modem from another network to Vodafone, there's a few things you might need to consider first.

Bringing your modem to Vodafone

Things to check

Is it compatible with our network?

To make sure you have a great mobile broadband experience, your modem should:

  • Allow the modem connection settings to be changed.  This is vital.
  • Support connection through USB or WiFi.  Older modems in particular may have different connections, but may not work with modern laptops.
  • Support for our network, it'll need to operate on the frequencies we support:
- GSM (2G): 900 MHz
- 3G UMTS: 850 / 900 / 2100 MHz
- 4G LTE: 1800 / 850 MHz.

You don't need them all, but the more you have, the greater your opportunity to connect

Does it need to be unlocked?

  • If your device is locked, you'll need to arrange for it to be unlocked through the service provider who supplied the modem.

Coverage in your area?

  • Use our online coverage checker to check where service is available
  • You may have trouble finding your device in the list. If you're in any doubt about coverage, please contact us and we'll check for you.

All okay?  Get connected with Vodafone:

Prepaid: Postpaid account:

Once you've got your Vodafone SIM:

  1. Put the Vodafone SIM in your modem, and switch it on/plug it in
  2. Change your modem settings (the settings are listed below)
  3. Try connecting.  If everything's right, you should be up and running
  4. If you're connecting on prepaid, you can now activate your account by following the instructions included with your SIM Starter Kit

Modem settings

There are a few settings found in the connection manager software supplied with your modem that need to be changed so that your modem can connect to and use our network.


Profile name:VF Mobile Broadband
APN type:Static
Authentication Access Number:*99#
Username:[leave this blank]
Password:[leave this blank]


Feel free to contact us for assistance if you get stuck.  We'll do what we can to help, but be mindful that we might only be able to provide limited technical support for modems not sold by us.


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