Visiting Australia - roaming on the Vodafone network

Tags: International roaming

Roaming with Vodafone in Australia

If you’ve got roaming set up with your home provider and have a compatible phone, you may be able to choose Vodafone as your network in Australia. Check this article for information on how to roam on Vodafone and what you’ll need to dial to make calls and send messages.

Is my phone compatible?

Your phone will need to be compatible with the mobile frequencies that our network uses. Our 2G (GSM) network uses the 900 and 1800MHz frequencies while our 3G network uses 850, 900 and 2100MHz. It’s not essential that your phone is compatible with all these frequencies but it’ll maximise the coverage you receive. You can check what frequencies your phone can use in its user manual. Websites such as GSM Arena also hold this information.

Coverage

Visit our coverage checker to find out where Vodafone coverage is available.

Roaming with your home provider on Vodafone

If we’ve got a roaming agreement with your home provider, roaming is set up on your account and you’ve got a compatible phone, you can manually select the Vodafone network through your phone’s network settings:
  1. Select the mobile network, services or operator option through your phone’s settings.
  2. Choose manual network selection mode
  3. Select Vodafone AU
  4. Check that Vodafone AU appears on your mobile screen 
Welcome to our network! All your calls and other services you use will be billed to your home network account. To find out about the terms and tariffs of the services, contact the customer service of your home operator.

Making calls and sending messages

If you are in Australia and would like to make a call from your mobile to a number within Australia:

  • To local fixed line: dial the local area code followed by the local phone number
  • To local mobile: dial the local mobile number (beginning with 04 for an Australian mobile)

If you would like to make a call from your mobile to another country:

  • Dial '+' followed by the country code you are calling. Remember to remove the leading 0 from the area code

Sending TXT/MMS from your mobile

If you are in Australia and would like to send a TXT/MMS* from your mobile:
  • To an Australian mobile number: Use the full Australian mobile number (beginning with 04 for an Australian mobile)
  • To a non-Australian mobile number: Insert + followed by the country code you are sending the message. Remember to remove the leading 0 from the area code.
  • You can also send MMS directly to an email address. (Available in areas covered by Vodafone Australia and with operators with which Vodafone Australia has signed a GPRS roaming agreement.)
* Available in areas covered by Vodafone Australia and with operators with which Vodafone Australia has signed a GPRS roaming agreement.

If you need help

If you're roaming in Australia and need help with your phone, call the customer service number of your home network provider. If you don't know the number, check your home network provider's website for contact details.

Connecting to Vodafone on a prepaid or postpaid plan

If roaming isn’t an option for you, you may want to connect to Vodafone on either a prepaid or postpaid plan. See our support article for information on how to do this.

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