What’s my bill cycle?

Tags: Billing

Find out when your bill cycle start and ends

When you connect to Vodafone, you’re assigned a date that your billing cycle starts on each month. On this date, the included value and data in your plan and add-ons are renewed. It’s also the date that we start preparing your invoice for the last billing period.

How is knowing it useful?

  • Plan inclusions - The included value and data in your plans, add-ons and boosters are only available for you to use within your current billing period and don’t carry over to the next. Knowing when they end as well as your remaining balance will help you get the most out of them and avoid excess usage charges
  • Understanding how your plan works - Recurring charges for things like plans and add-ons are aligned to your bill cycle date. Knowing the period that they’ve been charged for is useful for understanding your bill, especially if you’re seeing pro rated or part monthly charges

How to get it

  • Call or TXT - You’ll be told your bill cycle whenever you call or TXT 1512 to check your balance
  • Online - Log into, or register for, My Vodafone. You’ll see the last day of your bill cycle, and remaining number of days in the 'Bill period' dial of the My Usage section
Bill cycle from My Vodafone
  • On your bill - Check the bill summary (usually on page 2). The dates listed in the ‘Period’ column for your Full Monthly Plans & Services show the start and end of your bill cycle. Eg. in the one below it starts on the 17th and ends on the 16th of the following month
Bill cycle on your bill

Why does your due date change?

 
Even though your billing cycle starts and ends on the same date every month your due date won't always be on the same day.
 
Different months have different number of days in them so this will impact on the due date of your bill.  We want you to make the most of your weekends and public holidays so we won’t make your bill due then either.  This can make the due date move from month to month, not to worry though you’ll still have at least 14 days from the date of issue to pay your bill.
 
Heads up, if you’ve set up a direct debit it will come out on your due date so it’s a good idea to take a quick glance when your bill comes out. If you do need a bit more time to pay your bill just get in touch.  
 

Was this article helpful?


Document Identifier

000001086

Ask us a question

Search