Support search results

  1. Full Monthly Plans & Services charges on your bill

    Tags: Accounts and billing

    Seen a charge under the Full Monthly Plans & Services heading on your bill and not sure what it is? Check this guide and find out.

  2. Plans that work with $5 Roaming

    Tags: International roaming

    If you’re looking to use your plan with $5 Roaming, you’ll need to be on eligible plan and opt in before you head overseas. Check out this page for a list of plan that work wi ...

  3. Plans, contracts and postpaid

    Tags: Pricing and Plans

    Contracts, plans and postpaid. What's the difference? 12 months, 24 months and month-to-month SIM Only. They're all plans/contracts/postpaid.

  4. Change your plan online

    Tags: My Vodafone, SIM Only, Postpaid

    If you're billed monthly you can use My Vodafone to compare plans and submit a plan change online.

  5. Archived plans

    Tags: Accounts and billing, Pricing and Plans

    Plans that we used to offer but are no longer available for new or existing customers to change to are called archived plans. If you’re on one, you’re welcome to stay on it an ...

  6. Mobile Payment Plan (MPP) charges on your bill

    Tags: Accounts and billing

    Got a Mobile Payment Plan charge on your bill? Find out what it is and how it's billed.

  7. Part Monthly Plans & Services charges

    Tags: Billing

    Have you seen a Part Monthly Plans & Services charge on your bill and don't know what it's for? Check this article to find out what it is and how it's calculated.

  8. Where do I find info about my plan?

    Tags: Pricing and Plans, My Vodafone

    You can find details about your plan inclusions, exclusions and call rates through My Vodafone. There are a couple of other places on the website where you'll find plan info t ...

  9. Add a one-off Data Booster to your plan

    Tags: SIM Only, Postpaid

    Adding a one-off Data Booster to your monthly billed plan gives you an extra 1GB of data to see you through til your next bill cycle. They’re a one-off purchase and any unused ...

  10. Which plan am I on?

    Tags: My Vodafone, Account management

    Not sure what plan you're on or what it includes and excludes? You can get this info and more by logging into your account through My Vodafone. Read this article to find out h ...