Support search results

  1. Full Monthly Plans & Services charges on your bill

    Tags: Accounts and billing

    Seen a charge under the Full Monthly Plans & Services heading on your bill and not sure what it is? Check this guide and find out.

  2. Plans that work with $5 Roaming

    Tags: International roaming

    If you’re looking to use your plan with $5 Roaming, you’ll need to be on eligible plan and opt in before you head overseas. Check out this page for a list of plan that work wi ...

  3. Change your plan online

    Tags: My Vodafone, SIM Only, Postpaid

    If you're billed monthly you can use My Vodafone to compare plans and submit a plan change online.

  4. Mobile Payment Plan (MPP) charges on your bill

    Tags: Accounts and billing

    Got a Mobile Payment Plan charge on your bill? Find out what it is and how it's billed.

  5. Vodafone Red

    Tags: Pricing and Plans, International roaming

    Heard of Vodafone Red but not sure what it's all about? Have a look through our FAQs for all the info.

  6. Plans, contracts and postpaid

    Tags: Pricing and Plans

    Contracts, plans and postpaid. What's the difference? 12 months, 24 months and month-to-month SIM Only. They're all plans/contracts/postpaid.

  7. Part Monthly Plans & Services charges

    Tags: Billing

    Have you seen a Part Monthly Plans & Services charge on your bill and don't know what it's for? Check this article to find out what it is and how it's calculated.

  8. Archived plans

    Tags: Accounts and billing, Pricing and Plans

    Plans that we used to offer but are no longer available for new or existing customers to change to are called archived plans. If you’re on one, you’re welcome to stay on it an ...

  9. Pro rata billing

    Tags: Billing

    If your plan or other monthly billed services haven’t been connected for the full month of your billing cycle, we charge you according to the number of days they were connecte ...

  10. Where do I find info about my plan?

    Tags: Pricing and Plans, My Vodafone

    You can find details about your plan inclusions, exclusions and call rates through My Vodafone. There are a couple of other places on the website where you'll find plan info t ...