Support search results

  1. Switching from postpaid to prepaid

    Tags: Accounts and billing

    University student heading home or moving overseas temporarily? If you’re a Vodafone postpaid customer and want to transfer to prepaid, take a look at this article for more in ...

  2. Prepaid Data Add-on

    Tags: Packs, Prepaid

    Need more data for your prepaid phone? For just $5 you can get the Internet Essentials add-on which gives you an extra 300MB to use on web-surfing, apps, email, tethering or a ...

  3. Recharging your prepaid phone service

    Tags: Recharge

    Find out all the different ways you can top up a prepaid phone service on Vodafone.

  4. How to view your prepaid usage details

    Tags: My Vodafone, Prepaid

    If you’re on prepaid you can use My Vodafone to view information about your outgoing calls and messages, data usage, Premium SMS and Content Purchases from the last 60 days. C ...

  5. Changing your prepaid offer

    Tags: Prepaid, Recharge

    You can change from one prepaid plan to another anytime you recharge. If you’re recharging with a voucher it’s important to buy the right voucher to get the offer you want.

  6. Choosing the right prepaid recharge voucher

    Tags: Recharge

    If you’re not sure what value prepaid voucher you need to choose to get the prepaid offer you want, follow this guide for more information.

  7. How to buy prepaid Extras credit

    Tags: Prepaid, Recharge

    If you're on a Prepaid Cap or Flexi Cap recharge and want to vote in your favourite TV show or enter a competition using Premium TXT, you can by buying Extras credit.

  8. Differences between Vodafone postpaid and prepaid

    Tags: Accounts and billing, Pricing and Plans

    If you’re trying to make up your mind between our postpaid (monthly-billed) and prepaid services, this article might be able to help. It outlines some of the big differences b ...

  9. Can I keep unused prepaid phone credit when recharging?

    Tags: Recharge

    A number of factors determine what happens to unused credit in your prepaid phone account when recharging, whether you can retain it or it's forfeited.

  10. What happens to my prepaid service if I don’t recharge?

    Tags: Recharge

    If you don’t recharge your prepaid account, your service may be disconnected after a period of time. Check this article for more info.