Support search results

  1. Lost or stolen devices

    Tags: Phones modems and tablets

    Here we'll explain what you can do if your mobile phone, tablet or USB modem has been lost or stolen. This includes how to contact us to report it and have it barred to block ...

  2. How to pay a closed account with a credit card

    Tags: Payment

    Although your My Vodafone login won’t work once you’ve closed your account, if you know your customer account number you can still pay online with your credit card.

  3. Change your plan online

    Tags: My Vodafone, SIM Only, Postpaid

    If you're billed monthly you can use My Vodafone to compare plans and submit a plan change online.

  4. Network status page

    Tags: Network status

    You can check here to see if there have been any recent unplanned or planned major network outages around Australia

  5. Can't send TXT messages

    Tags: Messaging

    If you can’t send TXT messages to another phone, there may be several reasons why. You can use this article to troubleshoot the issue. If you can't send TXT (also known as ...

  6. Emails on your phone

    Tags: Phones modems and tablets, Email

    How to set up your email accounts (POP3, Exchange and web-based), how to write and send emails, how to receive and read emails. This article will take you through to your phon ...

  7. What do the changes to the 3 network mean for me?

    Tags: Three customers

    From August 2012, there will be some changes to the 3 network. Find out more information about what this means for you.

  8. Restoring factory settings on the Nokia Lumia 720

    Tags: Lumia

    If your Lumia 720 keeps freezing, you’ve forgotten the security codes or it just doesn’t work, you can restore factory settings by following these instructions.

  9. FaceTime for Apple

    Tags: Apple

    Find out about video calling on your Apple device.

  10. What is my bill cycle?

    Tags: Billing

    When you connect with us, you're assigned a day of the month as your bill cycle date. This is the day that your billing period begins each month. Your bill cycle date can be ...